Info & Assistance

Questions We Get Asked – OEM Parts in Vehicle Repair

Questions we get asked.   Branded vs OEM Parts in vehicle repairs. In principle in the South African insurance context, an insured party is not prejudiced when an insurance company uses Original Equipment Manufacturer (OEM) parts to repair a vehicle that is out of warranty.

Questions We Get Asked – Premiums up and Value down on cars

Questions we get asked. Insurance premiums on motor vehicles often increase each year, even as the replacement cost (market value) of the vehicle declines. This apparent contradiction is due to several key factors: Why Insurance Premiums Rise Even as Vehicle Value Falls   Su

Know Your Policies – Time Barring and Prescription

It’s useful to understand your policy. Prescription and Time Barring Clauses in South African Insurance What Are Prescription and Time Barring Clauses? How These Clauses Work What Policyholders Need to Do to Comply Summary Aspect Prescription (Legal) Time Barring (Contractual)

Know Your Policies – Replacement Value Conditions

It’s useful to understand your policy. The Replacement Value Conditions clause in South African insurance policies ensures that the insured is compensated for the cost of replacing or reinstating damaged property with new property of equivalent kind and quality, rather than rec

Unlocking Premium Truths with Intasure

Unravel the truth about insurance premiums! Tap the button below to learn why, with Intasure, higher premiums mean more comprehensive cover, not higher costs. Read More [...]

Portable Fire Extinguishers – Part 1

Welcome to our new FireWise: Fire Safety & Prevention newsletter series. In Part 1 of this new series we will look at hand held portable fire extinguishers. Apart from the required number of extinguishers required by legislation, to be discussed later in this series, the foll

Fire Safety Advice

The new year is a great time for a reminder of the do’s and don’ts when it comes to fires, particulary as the Western Cape approaches it’s fire season.  Preventing a fire from starting is just as important as knowing what to do when one has started. Perhaps now is

Six ombuds you can turn to for help

Because we tend to spend more over the summer holiday period and because it’s a good time of year to review our investments and insurance policies, I thought to devote this column to the recourse you have through the various ombuds if you have problems with product and service

9 Ways To Protect Your Property during Load Shedding

South Africans to take necessary precautions in protecting their property Whether it is stage 2, 4 or 6, rotational load shedding due to a significant deterioration of Eskom operations has become the South African reality. When the load-shedding stage increases, so does the frequ

Road-trip safety tips this Easter

With Covid-19 restrictions relaxed, many South Africans will take the opportunity to travel this Easter weekend, and we’re likely to see more cars hitting the road. Marius Steyn, Underwriting Manager: Personal Lines at Santam, says, “While a road trip is certainly the best wa